Banking Center of Excellence

The Banking Center of Excellence helps harness the business knowledge to fulfill the functional expectations of the end customer. Our capabilities include solution designing, consulting on functional architecture and business process, requirement gathering, assisting the technical team in functionality testing and creation of computer based training materials for in house and end users etc.

We have built up a strong base of ex - bankers and SMEs that have been drawn from the various banks/financial institutions in India and US. They have acquired certifications from acclaimed institutes like American Bankers Association (ABA), Mortgage Bankers Association (MBA- USA), Association of Certified Anti Money Laundering Specialists (CAMS - USA), Credit Union Executives Society (CUES - USA), Institute of Financial Services and Banking India etc.

BCoE has expertise in the following areas of the banking domain:

• Retail Banking
• Investment Banking
• Payments and Item Processing
• Lending (Commercial/Consumer, Mortgage)
• Risk, fraud and money laundering

Customer Challenges

Bankers today face the dilemma of retaining the legacy system for their robustness or converting it to contemporary system to meet the ever-increasing demands of customers and regulatory agencies. Some other key challenges are:

• Growth potential vis-à-vis cost reduction
• Continuous improvement and product innovation
• Meeting compliance requirements and Fraud detection
• Product and service innovation like Mobile commerce, services for GenY

Our Offerings

• Business process consultancy
• Comparative process analysis for best practices identification
• SOA analysis
• Compliance guidance for regulatory changes

Members from the BCoE can also function as engagement manager and leverage the banking and product knowledge to add value and strengthen the relationship.

Business Value

BCoE brings the following business value to the customers:

• Higher return on investment through continuous enrichment of the functional and product knowledge levels in the project teams
• Unified source of gathered knowledge for Fiserv BUs on different functional areas
• Consultancy support for complexities in multi geography compliance and requirements
• Contribution to end user value add – (e.g.) creation of re usable artifacts like CBT