Banking

We have expertise in supporting, developing and designing solutions for various areas of banking and credit union. This expertise is born out of the core strength of having SMEs in the respective fields and their experience of supporting global products in these areas.

Customer Challenges

Customers constantly face several challenges like:

• Competitive pressures leading to product innovations
• Rigorous and frequent compliance requirements enforced by the regulatory agencies and
• The changing customer demands for new products and channels like.
• mCommerce
• 360 degree view
• Remote deposit capture
• Shared branch services etc.

Our Offerings

Our ‘Nearshore (Costa Rica) – Offshore (India)’ services model, is centered on the following banking, credit union and account processing areas:

• Application design, development, testing and maintenance
• Usability analysis
• End user training
• User manual preparation
• Support for pre sales
• Compliance consultancy for multi geographic product enhancements
• Product integration analysis
• PMO services and
• 24/7 production support services

Business Value

Global Services industry expertise brings the following business value to the customers:

• Lowering of cost by leveraging the offshore-nearshore capabilities
• Predictable and consistent quality delivery through uniform industry standard processes
• Facile design of multi geography solution through Fiserv SME knowledge base