BPO

Our BPO capabilities are geared to deliver best-in-class services across a wide range of data and voice based requirements specific to the BFSI sector. We serve multiple verticals in this domain namely Investments, Mortgage and Collections. Our BPO capabilities are empowered by a multi-location, Global Delivery Model.

Customer Challenges

Banking and Financial service organizations have to face rising factor costs, stifling competition, fluctuating consumer demands and an uncertain economic horizon. Such challenging times demand innovative strategies to ensure:

• Reduction of cost and time to market
• High degree of consumer satisfaction and retention
• Flexibility to rapidly upscale and meet the market demand

Our Offerings

We aim to create value for our clients by providing seamless delivery as an extension to their businesses. By leveraging Six Sigma and Lean principles, we are able to help clients improve their business processes. This has a direct impact on the client bottom-lines. Our BPO services include:

• Collections
• New Account Set-ups & Account Maintenance
• Fund Applications & Disbursements
• Client Reporting

Business Value

Domain - Structured by industry segment and skill pool to provide specialized expertise in performing IT, Back-Office and Support functions for a niche client segment.

Global Delivery - Presence in India and Costa Rica to ensure off-shore and near-shore delivery capabilities

Resources - Strong hiring practices that ensure best-in-class resources to manage teams, perform business analysis and deliver on client specifications

Client Focus - Ability to engage, scale and deliver customized services onsite and/or offshore.

Project & Process Proven, industry standard methodologies and certifications (CMMI level 5, ISO, SAS 70, PCI-DSS) to implement and govern transition and service delivery

Business Continuity - Adequate system, site and location redundancy to ensure client delivery in case of unforeseen calamities

Data Security - Top-notch physical and logical security apparatus to ensure minimal risk to data