Despite modern technology and frequent up-gradation thereof, people remain the heart of any business. People develop working relationships, successfully navigate the perpetual winds of change and aspire to achieve projected goals set by the organization. We have brought together some of the most knowledgeable, technologically literate people from across the industry.
Shrihari Gokhale
President 
Shrihari Gokhale is an alumni of the Institute of Technology, BHU, Varanasi and earned his MBA from the University of Michigan, Ann Arbor. He grew up in Delhi, spent a majority of his professional career in the U.S., and now lives in Pune.
Shrihari, has over 20 years of rich experience in the IT industry. He joined Fiserv from Barclays Technology Centre India, a subsidiary of Barclays Bank PLC, where he was responsible for building the international bank’s first owned offshore IT delivery capability in India. Prior to joining Barclays in 2006, he served as executive vice president of Kanbay Inc., (now CapGemini Financial Services). During his tenure at Kanbay, he established their Global Client Services organization and Global Services Delivery organization across Asia Pacific, Europe, India and the United States. Shrihari was instrumental in growing Kanbay’s offshore capability from 400 to 5,000 employees, and building specialized practices in financial services technology.
Before Kanbay, Shrihari worked in a variety of strategy and technology consulting roles with leading global consulting firms including Accenture, PriceWaterhouseCoopers, Covansys, and Tata Unisys.
- David Irwin
Vice President, Engagement Management
David joined Fiserv in 2002 as Vice President of Strategy & Development for one of Fiserv's Operating Groups. In this role he was instrumental in the development of Fiserv's offshoring strategy and the formation of Global Services. He moved to Global Services upon its formation in 2005 and since that time has led its US Engagement Management function and the build-up of its nearshore center in Costa Rica. Prior to Fiserv, David co-founded a venture-backed insurance technology business, worked in Product Management for Delphi Information Systems, and served as a consultant with Boston Consulting Group (BCG). He holds an MBA from the Wharton School and a BA from Dartmouth College.
- Manmohan Bhutani
Vice President, People & Operations
Manmohan’s expertise lies with Human Resources, Talent Acquisition, Training, and Operations. He has 23 years of experience in managing IT/ Software & ITES businesses and prior to joining Fiserv he has worked with AIG Systems Solutions, HCL Technologies, NIIT Ltd & Digital Equipment India. He holds a Bachelor’s degree in Engineering from BITS, Pilani, and an MBA from the Indian Institute of Management (IIM), Lucknow.
- Anand Kumar
Vice President, Process and Quality Management (PQM)
Anand Kumar joined Fiserv, India operations in June 2009. He manages all process, quality, and testing functions, including IT Quality, BPO Excellence, Testing CoE, Information Security, Compliance, and BCP.
Anand is a graduate in Electrical Engineering from the Institute of Technology, Banaras Hindu University. He completed his Post Graduate Diploma in Management from the Indian Institute of Management, Lucknow.
Prior to joining Fiserv, Anand has worked in leading financial services organizations such as Barclays, HSBC, and i-flex solutions. His experience of 22 years covers a range of functions such as application delivery, relationship management, process improvement, quality assurance, testing, and IT risk management. In his roles at Barclays and HSBC, Anand was instrumental in setting up and running offshore organizations, as a part of the leadership team.
- Vikram Talwar
Vice President, Planning and Communication
Vikram has over 15 years of rich experience in Global IT Services Management. He started his career in IT delivery and since then has held leadership positions in IT Sales, Marketing, Communications, Presales, Relationship Management, and Client Liaison. Prior to joining Fiserv, he was with Keane and played a pivotal role in building an India based Global Sales Enablement function for supporting worldwide Sales & Marketing activities.
Vikram has spent considerable years in the US and India working directly with Fortune 500 firms on various IT engagements. Vikram holds a Masters Degree in Computer Engineering with specialization in Computer Complexes, Systems, and Networks from the Kiev Technical University, Ukraine.
- Rohit Mathur
Vice President, Information Technology
Rohit joined Fiserv India in June 2006 and is the Director – IT overseeing the Banking and Credit Union group. He is a B.E. (Electronics and Communication) from IIT Roorkee. He started his career with Larsen & Toubro in 1989. He then joined Tata Consultancy Services and worked with them for nearly 15 years.
He has taken leadership roles in India & abroad and has successfully managed large delivery operations for TCS’s banking and financial services customers. Rohit is widely traveled and has worked in the United States, Canada, UK, Japan, and Australia
- Avi Verma
Director, Information Technology
Avi has over 21 years of international business, technical and consulting experience. He worked in US for more than 13 years as a management consultant, delivery manager, quality assurance consultant, project manager and a business partner. He has provided consulting services to Manufacturing, Financial, Insurance & Healthcare, Telecom, Government and Automotive sector customers throughout North America. Avi is a results-driven leader with a sharp eye for technology and practical solutions. He is a people-oriented leader with a deep commitment to processes, details and completeness of deliverables. Prior to joining Fiserv, Avi has been associated with Compuware, General Motors, EDS, Chrysler, Oakwood Healthcare, Detroit Medical Center, i-Gate, NIIT, ITI, Sears and Roebuck, and Harris Bank.
- Jaydeep Goyal
Director, Information Technology
Jaydeep has 22 years of extensive offshore delivery management experience, primarily on Web / Client Server / IBM midrange applications development and support. During his career, he has served in various countries like USA, UAE, Sweden, and India.
Jaydeep is M.S. (Hons) Chemistry, with a dual degree in B.S. (Hons) Electrical and Electronics from Birla Institute of Technology and Science, Pilani, India.
- Sajaneel Ankola
Director, Information Technology
Sajaneel has over 19 years of Global IT Services experience. He has worked with leading IT corporates like Infosys, Tata, and Unisys and has held leadership positions in Delivery, Presales, and Client Relationship Management. He has worked with Fortune 500 clients spanning across Europe, USA, APAC, and Canada region in multiple industry segments like Banking & Financial Services, Insurance, Travel, Retail, and Life Sciences.
Sajaneel holds a Bachelor’s degree in Physics and Bachelor’s Degree in Computer Technology from University of Mumbai, India.
- Ashish Dixit
Director, Information Technology
Ashish has 15 years of experience in managing IT delivery and relationship in an onsite/offshore model.
Prior to joining Fiserv, Ashish has worked for Computer Sciences Corporation for 10 years and Plethico Pharmaceuticals for 3 years. Ashish has a bachelor’s degree in Science and Masters in Computer Management from Devi Ahilya University, Indore.
- Julio W. Cruz
Country Manager – Costa Rica
Julio joined Fiserv in 2007 as Head Global Services operations in Costa Rica. He brings over 14 years of experience in various international business roles. Before joining Fiserv, Julio worked as Operations Manager, HP and Regional Manager Financial Systems Latin America for Pfizer. He also spent 12 years with BP plc in various F&A roles in multiple countries. Some key positions held at BP included Controllership of the Americas for the Natural Gas Liquids division and the Aviation fuels business unit where he worked in various off-shoring projects with IBM, Accenture, and Infosys. Julio specializes in the financial evaluation and project financing of mega projects (oil/gas pipelines, tankers, power/re-gasification plants, etc). Julio holds a BS in International Marketing from The University of Alabama, an MBA and MIS from DePaul University, and is a CTP (Certified Treasury Professional).