Process Consulting Service

Our Process Consulting Service is designed to help you in your software process improvement journey. Most organizations have strong engineering and project management processes. However, these processes may not be clearly defined at the organizational level or consistently implemented across various project and product lines.

We help you in defining and implementing processes based on a collection of best practices. The framework which we mainly use for the software process improvement journey is Capability Maturity Model Integration (CMMI). CMMI is a process maturity model for the development of products and services. It consists of best practices that address development and maintenance activities spanning across the product lifecycle.

Customer Challenges

Companies want to deliver products and services that are better, faster, and cheaper. However, increasing complexity of products and services has become an important consideration. Today, a single company usually does not develop all the components of a product or service. Some components are built in-house and some are procured and integrated into the final product or service. Organizations must be able to manage and control this complex development and maintenance process.

Our Offerings

Based on our rich experience in Process Management supported by an equally rich Quality Framework, we are confident of adding value for our clients by:

• Defining dynamic Quality Assurance framework that suits their business objectives
• Inspiring people to adhere to processes which will lead to increased productivity, less rework, increased efficiency in terms of reviews/testing and potential risk identification/mitigation
• Alignment of software process improvement initiatives with business goals set by the management from time to time

Business Value

A robust IT strategy is critical for maximum flexibility and efficiency. We help you make the most of your IT investments – from providing system integration solutions, application development and management services, to testing solutions. We help you align IT with strategic business initiatives and use the built-in flexibility to adapt to a constantly changing global market. Our ability to strategize, develop and execute new initiatives with optimal speed to remain competitive is very beneficial for the clients. Global Services at Fiserv is committed to provide excellence and certainty across your IT needs.