Voice Operations

We support a sophisticated B2B Claims Handling process that involves collecting on Commercial Accounts Receivables.

The complex process requires exceptional research and business negotiation skills in order to determine claim antecedents and ensure appropriate closure

Collections:

• Resolving queries on invoices sent to pay for the patient’s worker’s compensation medical bill in ‘no response’ cases
• Calling the Insurer or Employer to discuss payment status of due Invoices
• Rebilling the Invoices as required
• Faxing, posting or e-mailing the Invoices, letters as required